Frequently asked questions.

LÉRA currently ships across Canada. Additional destinations will become available as we continue to expand.

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and the shipping service selected at checkout.

Yes. Once your order has shipped, you'll receive a confirmation email with tracking information.

If your order has not yet been processed, please contact us as soon as possible. Once an order has shipped, we may no longer be able to make changes.

Yes — that's what they're made for. Nothing in the collection needs a special occasion.

Complete ingredient lists are available on each individual product page as well as our Ingredients page.

Yes. Every formula meets applicable Canadian cosmetic manufacturing standards before it goes on sale.

Due to the nature of cosmetic products, opened or used items cannot be returned. If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please email us with your order number and photos of the package and product. Our team will review your request and provide the appropriate solution.

We accept major credit cards, Apple Pay, Google Pay, and other payment methods supported by our secure checkout.

Yes. Payments are processed securely through Stripe using industry-standard encryption. LÉRA does not store your payment information.

For customer support, product questions, or order assistance, please contact us at info@lerabeaute.com.

We aim to respond to all enquiries within 1–2 business days.