Client Services
Shipping information.
Every order is prepared with care and shipped from Canada. Here is what to expect after placing your order.
Shipping
Processing
Orders are typically prepared within 1–2 business days after payment confirmation.
Shipping
Shipping
Delivery timelines depend on your location and the carrier service selected at checkout.
Shipping
Tracking
Once your order ships, you will receive tracking details by email.
Shipping Policy
Carefully packed. Thoughtfully shipped.
Orders are processed during business days, excluding weekends and holidays. During launch periods, promotional events, or high order volume, processing times may be slightly longer.
Shipping rates and delivery estimates are shown at checkout before payment. Final delivery timing depends on the carrier, destination, weather conditions, and any service delays.
Please ensure your shipping address is accurate before placing your order. Once an order has shipped, we may not be able to update the delivery address.
Where We Ship
Canada first.
LÉRA currently ships within Canada. As we grow, we plan to expand shipping availability to additional regions.
Important Note
Address accuracy matters.
LÉRA is not responsible for delays or failed deliveries caused by incomplete or incorrect shipping information entered at checkout.
Order Journey
From checkout to delivery.
01
Order Placed
You will receive confirmation after payment is completed.
02
Processing
Your order is prepared and packed with care.
03
Shipped
Tracking details are sent once the carrier receives your package.
04
Delivered
Your LÉRA essentials arrive at your shipping address.
Lost, Delayed, or Damaged Packages
We will help you review the issue.
If your order appears delayed, damaged, or marked delivered but not received, please contact us with your order number and tracking information. We will review the situation and guide you through the next steps.
léra
Questions about shipping?
Our team can help with delivery questions, tracking details, or shipping concerns.
Contact Support