Help
Returns & exchanges.
If something's wrong with your order, tell us and we'll fix it.
Policy
Unopened Items
Unopened and unused products may be eligible for review within 7 days of delivery.
Policy
Opened Products
For hygiene and safety reasons, opened or used beauty products cannot be returned.
Policy
Damaged Orders
If your order arrives damaged or incorrect, contact us with photos and your order number.
Return Policy
Here's how it works.
Due to the nature of cosmetic and skincare products, we cannot accept returns on items that have been opened, used, tested, or altered after delivery.
If you receive an incorrect item, damaged product, or incomplete order, please contact us within 7 days of delivery so we can review the issue and provide the appropriate next steps.
To help us review your request quickly, please include your order number, the email used at checkout, and clear photos of the item, packaging, and shipping box if applicable.
Eligible For Review
✓ Incorrect item received
✓ Damaged item on arrival
✓ Missing item from your order
✓ Unopened and unused item reviewed within 7 days
Not Eligible
— Opened or used products
— Items without proof of purchase
— Products damaged after delivery
— Change-of-mind returns after opening
How To Request Support
How to get it sorted.
01
Email Us
Contact info@lerabeaute.com within 7 days of delivery.
02
Include Details
Send your order number, checkout email, and clear photos if applicable.
03
Review
We reply within two business days with a replacement, a refund, or a question if we need more detail.
léra
Need help with your order?
Email us your order number and what went wrong.
Contact Support